Take control or your customer's experience

Leverage the power of the Service Connection platform and our network to ensure your end to end customer experience is what you want.

Why Service Connection

Control the Experience

Customize the Service Connection platform to fit your needs and the needs of your customer. Ensure that you own the experience from sale to satisfaction.

Drive Sales

Increase product sales by offering the added value of installation, assembly, and service. Don’t lose a customer because you don’t have a trusted option for service.

Service after the sale

Reduce returns, improve overall satisfaction, and solidify brand loyalty by ensuring your customer have an easy solution to the service of your products.

Service Management Platform

Use tools from Service Connection to build and manage a service network specific to your products, your customer, and your needs. All this and a free CRM (customer relationship management) system for your service and support.

Company Dashboard

Customized Dashboard

Create dashboard panels to display the information you want and that will assist you in servicing your customers. The dashboard will give you a snapshot of everything that is going on in regards to the service of your products.

Order Management

Total control

View all of your customer orders at a glance. Access current status and customer information and create saved searches to see an organized list by order type, status, and priority.

Work Orders

Adding orders

Workorders contain all of the customer and product information as well as current status and up to date information on what is going on with the order.

Add new work orders directly from your system
Add an online form to your website
Create orders automatically when a customer make an online purchase

Custom Views

Saved Search

Create as many saved views as you like using various information about your work orders. Saved views allow you to quickly visualize subsets of your work orders based on selected information like status, scheduled date, age, assignment, and many other available parameters.

Schedule

Service Schedule

See all scheduled work orders on a timeline by day, week, or month. Access work order information directly from the schedule and view real time arrivals and status updates.

Network Search

Provider Search

Select from criteria that you build to search from our network of service providers to build your network of specialized providers that best understand your products.

Network Management

Provider Management

Manage your network of service providers. Add new providers, manage requests from providers that want to service your products, remove unwanted providers and maintain the network you want.

Service Connection Network

Building and maintaining a service network takes time, time that could be better used focusing on your products and customers. Let Service Connection handle the network part, you get to access it when and where you need it.

We've done the heavy lifting, you get the benefits.

Background Checks

No need to wonder if a service provider is compliant. Set your company rules so only background checked providers are able to service your product.

Identity Verification

An identity verification badge is as important is a background check, this matches the person with the screening to ensure that the service provider onsite is authorized.

Certification

A product and service specific certification program will ensure that every provider you bring into your network meets the needs of you and your customers. We can help build it.

Save Time

Time is money, with the Service Connection network you spend less time trying to find the right person to service your product and only focus on getting the job done.

Tax Compliance

We process all payments to providers. This means at the end of the year we handle all tax related items. No 1099’s for you process, no reporting. Just sit back, relax, and let us do what we do best.

Coverage area

The Service Connection network covers most all of the United States and parts of Canada. Chances are wherever you need service we already have a service provider there that can assist.

Recruiting

If you are unable to find service within our network and on your own, Service Connection has an available option to evaluate the service request, begin recruiting and onboard a service provider that fit your needs.

Bring your team

Already have service providers that you use, bring them with you. Just give them your unique registration link and they will be automatically added to your client network when they sign up.

Complete the contact form below so that we can reach out and find a solution that fits your needs.